Privacy Policy

Last updated: 12 May 2026

Oysterbay Group LTD T/A HEY MAID! (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with us.

By using our services or contacting us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Oysterbay Group LTD

124 City Road
London

EC1V 2NX

United Kingdom

Email: info@heymaiduk.com

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

Full name
Address
Email address
Phone number
Booking details
Payment information
Communications with use

Information Collected During Services

Property access information (such as entry instructions or alarm details)
Before-and-after photographs (where applicable)
Feedback or reviews

Website Information

When you visit our website, we may automatically collect:

IP address
browser type and device information;
pages visited;
cookies and usage data.

3. How We Use Your Information

We use your information to:

provide and manage our cleaning services;
process bookings and payments;
communicate with you regarding appointments and customer support;
improve our services and customer experience;
maintain security and prevent fraud;
comply with legal obligations;
use authorised photographs/videos for marketing purposes where consent has been provided.

4. Photography & Marketing Consent

With your permission, we may take before-and-after photographs or videos of cleaned areas within your property for use on our website, social media platforms, and promotional materials.

We will make reasonable efforts to avoid capturing sensitive or personally identifiable information.

You may withdraw your consent at any time before publication by contacting us in writing.

5. Legal Basis for Processing

Under UK data protection laws, we process personal information based on:

performance of a contract;
legitimate business interests;
legal obligations;
your consent where required.

6. How We Store & Protect Your Information

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and only accessible to authorised personnel.

7. Sharing Your Information

We do not sell your personal information.

We may share information with:

payment processors;
booking or software providers;
contractors or staff carrying out services;
legal or regulatory authorities where required by law.

All third parties are expected to handle your information securely and lawfully.

8. Data Retention

We retain personal information only for as long as necessary to:

provide services;
comply with legal obligations;
resolve disputes;
enforce agreements.

When no longer required, information will be securely deleted or anonymised.

9. Your Rights

Under UK data protection laws, you may have the right to:

access your personal data;
request correction of inaccurate information;
request deletion of your data;
object to certain processing activities;
withdraw consent where processing is based on consent;
lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You may control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on our website with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: